Privacy Policy

Last updated: 29 October 2026

This policy explains how Single Handed Ltd ("Single Handed", "we", "us") collects and uses your personal information when you visit singlehandedproducts.co.uk or singlehandedproducts.com, buy from us, join our mailing list or contact us.

Who we are

Single Handed Ltd is the data controller for the personal information described here. We are based in Porthleven, Cornwall, United Kingdom.

For anything to do with your personal information, email info@singlehandedproducts.com.

What we collect

  • Order details: your name, billing and delivery address, email address, phone number, what you ordered and how you paid. We never see or store your full card number; payments are handled by our payment providers.
  • Mailing list details: your email address, and your name if you give it, when you sign up for news, launch updates or offers.
  • Messages: anything you send us by email, our contact form or the chat on our website.
  • Website use: information about your device and how you use our site, such as pages viewed, products added to your basket, your approximate location from your IP address, and your browser type. Some of this is collected with cookies and similar technologies, as explained below.

How we use it, and our lawful basis

  • To take, deliver and support your order, including pre-order updates, returns and warranty claims. Lawful basis: to perform our contract with you.
  • To keep records we are required to keep, such as tax and accounting records. Lawful basis: legal obligation.
  • To reply to your messages. Lawful basis: our legitimate interest in helping our customers.
  • To send marketing emails about our products, launches and offers. Lawful basis: your consent, or for existing customers, our legitimate interest in telling you about similar products. Every email has an unsubscribe link.
  • To understand how our site is used, improve it, and show relevant adverts. Lawful basis: your consent, which you give or refuse through our cookie banner.
  • To prevent fraud and keep our site secure. Lawful basis: our legitimate interests.

Who we share it with

We only share your information with companies that help us run the shop, and only as much as they need:

  • Shopify, which hosts our online shop and processes orders and payments.
  • Payment providers, such as Shopify Payments, PayPal, Apple Pay and Google Pay, to take payment.
  • Delivery companies, to deliver your parcel.
  • Klaviyo, which sends our emails and manages our mailing list.
  • Shopify Inbox, which runs the chat on our website.
  • Advertising and analytics partners, including Meta (Facebook and Instagram), Google and Pinterest, and our affiliate programme, but only if you accept these cookies.
  • Our accountants and professional advisers, where needed.
  • Authorities, where the law requires it.

We do not sell your personal information.

International transfers

Some of these providers, including Shopify, Klaviyo, Meta and Google, store or process data outside the UK, for example in Canada, the European Union and the United States. Where they do, the transfer is protected by safeguards recognised under UK data protection law, such as adequacy regulations or the UK International Data Transfer Agreement.

Cookies

Cookies are small files saved on your device. We use:

  • Necessary cookies, which make the basket, checkout and account work. These are always on.
  • Analytics cookies, which tell us how people use the site.
  • Marketing cookies, which let Meta, Google, Pinterest, Klaviyo and our affiliate programme measure adverts and emails and show you relevant ones.

Analytics and marketing cookies are only used if you accept them in our cookie banner. You can change your choice at any time using the cookie preferences link at the bottom of our website, or by clearing cookies in your browser.

How long we keep it

  • Order and accounting records: six years after the end of the financial year they relate to, as UK tax law requires.
  • Mailing list details: until you unsubscribe or ask us to delete them.
  • Messages: for as long as we need them to help you, and no longer than two years after our last contact, unless they relate to an order.

Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the personal information we hold about you
  • ask us to correct anything that is wrong
  • ask us to delete your information
  • ask us to limit how we use it, or object to how we use it
  • ask for your information in a format you can take elsewhere
  • withdraw your consent at any time, for example by unsubscribing from emails

To use any of these rights, email info@singlehandedproducts.com. We will reply within one month.

Children

Our shop is not aimed at children, and we do not knowingly collect information from anyone under 16.

Complaints

If you are unhappy with how we have handled your information, please email us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact

Single Handed Ltd, Porthleven, Cornwall, United Kingdom
Email: info@singlehandedproducts.com